# Show them exactly where to click. Overlaid for Customer Support & Success

Source: https://useoverlaid.app/for/customer-support

> Describing a click path out loud is slow and error-prone. Draw it instead: number the steps, circle the button, and let each mark fade so the screen never gets messy.

## What people say before Overlaid

- It's in Settings. Top right. The gear. No, the other gear.
- Okay, now click... not that.
- I'll send you a screenshot with arrows on it.

## Scenarios

### Draw the path, not the directions

Three steps is three chances to lose someone. Draw the whole route as arrows and the customer can see where they're going before they start clicking.

1. A: Arrow from each step to the next.
2. E: Circle the final button.

### Undo in one keystroke

Circled the wrong invoice? Undo it without opening a menu and keep the conversation moving.

1. ⌃⌥Z: Undo from anywhere, even outside draw mode.
2. ⌃⌥Y: Redo if you change your mind.

### Every click, visible

When you're driving and they're watching, click ripples make it obvious what you clicked and when, so they can repeat it on their own screen.

1. ⌃⌥C: Cycle to Highlight clicks.
2. Go slowly. Each click leaves a ring.

## Suggested setup

- **Fade:** 5s. Each step clears before you draw the next one.
- **Cursor effect:** Highlight clicks. Customers copy what they can see.
- **Stroke:** Thicker. Press ] once or twice so marks survive a low-bandwidth call.
- **Toolbar:** Pinned. Tools one click away when you're also juggling a ticket.

## Questions

### Can the customer draw back?

Not with Overlaid. It draws on your Mac only. If you need two-way drawing, Zoom and Teams have built-in annotation that lets viewers mark up your shared screen.

### Is any customer data captured?

No. Overlaid doesn't record, store or upload anything. Drawings live in memory and disappear when you clear them or quit.

### Does it work on a second monitor?

Yes. Every connected display gets its own overlay. Draw on whichever screen your cursor is on.